Shipping & Returns
Our shipping rates are as follows:
– Flat Rate (all states, excluding WA) – $9.99.
– Australia Post Parcel Post (all states) – rate calculated at checkout.
– Australia Post Express Post (all states) – rate calculated at checkout.
All orders are shipped within 1-7 working days. Express orders are shipped within 1-3 working days. If you have not received an order within 10 working days, please notify us by email at: email@example.com
Please note some orders will be shipped via courier (usually larger orders) currently there are some delays with courier collections so please be patient as this is out of our control.
Shipping rates vary depending on product(s) brought, size/weight of order and location.
Refund and Returns
Your satisfaction is our first priority at Odarid Australia. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or issue a refund. All returns are subject to us receiving the item back within 10 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. If you receive your item and it is damaged, photos need to be emailed to us on the day of delivery, along with any other information-such as order number and what item is damaged and to what extent before we will issue a full or partial refund based on your circumstance.
To return an item, please send it to:
Odarid Australia Pty Ltd, 3 Goulburn Court, Werribee, Victoria, 3030
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.